bedpro Privacy Policy

1. Introduction

bedpro ("we", "us", "our") operates the online casino and sports betting platform accessible at bedpro.bet (the "Platform"). In the course of providing our services — which include cricket betting, live casino, slot games, fishing arcade games, and the associated account, payment, and support infrastructure — bedpro collects and processes personal data relating to Players and visitors to the Platform.

This Privacy Policy is intended to provide you with a clear and honest account of what personal data bedpro collects, why we collect it, how we use it, how long we keep it, and what rights you have in relation to it. bedpro is committed to handling personal data in a manner that is lawful, fair, transparent, and consistent with the data protection standards required under its international gaming license.

This Privacy Policy should be read alongside bedpro's Terms and Conditions, which govern the overall relationship between bedpro and Players. The Privacy Policy is incorporated by reference into the Terms and Conditions and forms part of the overall agreement between bedpro and each registered Player.

bedpro reserves the right to update this Privacy Policy from time to time, as described in Section 15. The effective date displayed at the top of this page reflects when the current version came into force. We encourage you to review this Policy periodically, particularly if you are a registered Player with an active bedpro Account.

2. Data Controller

The data controller for all personal data collected through the bedpro Platform is the operator of bedpro.bet, operating under an international gaming license. As data controller, bedpro is responsible for determining the purposes and means by which your personal data is processed.

If you have any questions about how bedpro processes your personal data, or wish to exercise any of your rights described in Section 12 of this Policy, you may contact the bedpro privacy team through the channels set out in Section 16.

3. Data We Collect

bedpro collects several categories of personal data in connection with the operation of the Platform and the provision of services to Players. The categories of data bedpro may collect include:

bedpro collects only the personal data that is necessary for the stated purposes. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or biometric data, except where identity documents incidentally reveal such information as part of CNIC verification — in which case such information is processed solely for identity verification purposes and is not used for any other purpose.

4. How We Collect Data

bedpro collects personal data through the following primary channels:

• Direct Collection: Information you provide when registering an Account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion or survey.
• Automated Technical Collection: Data collected automatically when you visit or use the bedpro Platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 9 for details on cookies.
• Payment Processors: Transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency payment processors when you conduct deposit or withdrawal transactions.
• Third-Party Verification Services: Identity and address verification data from KYC and anti-money laundering compliance service providers used to verify the information you submit during registration or KYC.
• Fraud Prevention Services: Risk scoring and fraud signal data from third-party fraud detection providers used to identify and prevent fraudulent activity on the Platform.
• Analytics Providers: Aggregated and anonymised usage data from Platform analytics tools used to understand how Players interact with the bedpro Platform and improve its features.

5. Purposes of Processing

bedpro processes your personal data for the following specific purposes:

• Account Registration and Management: Creating and maintaining your bedpro Account, authenticating your identity at login, and managing your account preferences and settings.
• KYC Identity Verification: Verifying your identity, age (21+), and payment method ownership prior to processing withdrawal requests, as required by bedpro's licensing obligations.
• Payment Processing: Processing deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and supported cryptocurrency wallets, and maintaining associated transaction records.
• Anti-Money Laundering (AML) Compliance: Monitoring transaction patterns, investigating suspicious activity, and fulfilling reporting obligations under bedpro's international gaming license.
• Customer Support: Responding to support queries, processing complaints, and maintaining records of support interactions for quality assurance and dispute resolution purposes.
• Responsible Gaming: Monitoring gaming behaviour to identify potential problem gambling patterns, enforcing Responsible Gaming Tools activated by Players, and complying with self-exclusion and cool-off requests.
• Fraud Prevention and Security: Detecting and preventing fraudulent activity, multiple account registrations, bonus abuse, and unauthorised access to Player accounts.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to Players who have opted in to receive such communications. Players may withdraw marketing consent at any time through their Account settings.
• Platform Improvement: Analysing aggregated usage data to understand Player behaviour, identify areas for improvement, and develop new features and game offerings.
• Legal and Regulatory Compliance: Complying with applicable laws, regulations, licensing authority requirements, and court orders, including data retention obligations.

6. Legal Basis for Processing

bedpro processes personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil bedpro's obligations under the Terms and Conditions agreement with you, including account management, payment processing, KYC verification, and customer support.
• Legal Obligation: Processing required to comply with bedpro's obligations under its international gaming license, including AML reporting, KYC requirements, and data retention mandates.
• Legitimate Interests: Processing in pursuit of bedpro's legitimate interests in fraud prevention, Platform security, and Platform improvement, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, which is conducted only where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

bedpro does not sell personal data to third parties for marketing, advertising, or any commercial purpose. Personal data may be shared with third parties only in the following limited circumstances:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency payment processors receive the transaction and account data necessary to process deposits and withdrawals on your behalf. These providers are bound by their own privacy and data security obligations.
• KYC and AML Compliance Providers: Third-party identity verification and anti-money laundering service providers who assist bedpro in verifying Player identities and monitoring for suspicious financial activity, as required under bedpro's licensing obligations.
• Fraud Prevention Providers: Risk and fraud detection service providers who receive technical and transactional data to assist bedpro in identifying and preventing fraudulent activity on the Platform.
• Game and Software Providers: Third-party game providers whose games are made available on the bedpro Platform may receive Player identifiers and gameplay data necessary to operate their games and calculate outcomes. These providers do not receive full identity or financial data.
• Regulatory and Licensing Authorities: bedpro's licensing authority and relevant regulatory bodies may require access to Player data as part of their oversight, audit, or investigation functions. bedpro is obligated to comply with such requests.
• Law Enforcement: Where bedpro receives a lawfully issued order, subpoena, or other legal process from a competent authority, bedpro may be required to disclose personal data to law enforcement or government bodies. bedpro will seek to notify affected Players of such disclosure where legally permitted to do so.
• Professional Advisors: Legal counsel, auditors, and other professional advisors engaged by bedpro who require access to personal data in connection with the provision of their services, subject to confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of bedpro's business, personal data held by bedpro may be transferred to the acquiring entity, subject to equivalent data protection commitments being maintained.

8. Payment Data

Given that all bedpro transactions are conducted in Pakistani Rupees (PKR) through local payment channels — including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — bedpro applies particular care to the handling of financial data.

bedpro does not store full payment card numbers or full bank account credentials on its own servers. Where payment processing requires the transmission of financial credentials, this is handled directly by the relevant payment service provider through encrypted connections. bedpro retains only the transaction reference data, amounts, timestamps, and payment method identifiers necessary to maintain account records, process withdrawals, and comply with AML obligations.

All payment transactions are processed over SSL-encrypted connections. bedpro's payment data handling practices are subject to review under its international gaming license.

9. Cookies & Tracking

The bedpro Platform uses cookies and similar tracking technologies to provide essential functionality, improve user experience, and analyse Platform usage. The categories of cookies used by bedpro are as follows:

• Strictly Necessary Cookies: These cookies are required for the Platform to function correctly. They include session authentication cookies that keep you logged into your bedpro Account, security tokens, and load-balancing cookies. These cookies cannot be disabled without impairing Platform functionality.
• Functional Cookies: These cookies remember your preferences, such as language settings, display preferences, and Responsible Gaming tool configurations. Disabling these cookies may affect the personalisation of your bedpro experience.
• Analytics Cookies: These cookies collect anonymised data about how Players interact with the bedpro Platform — such as which pages are visited most frequently, how long sessions last, and which features are used. This data is used in aggregate form to improve the Platform. Analytics cookies are only placed with your consent.
• Marketing Cookies: These cookies may be used to track your activity across sessions in order to present relevant promotional offers within the bedpro Platform. Marketing cookies are only placed where you have provided explicit consent.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use core Platform features, including logging into your bedpro Account. bedpro does not use cookies to track your activity across third-party websites outside of the bedpro Platform.

10. Data Retention

bedpro retains personal data for as long as necessary to fulfil the purposes for which it was collected, and in accordance with the minimum retention periods required by bedpro's licensing obligations. The following general retention guidelines apply:

• Active Account Data: Personal data relating to your bedpro Account is retained for the duration of your account's existence and for a minimum period of five (5) years following account closure, as required for AML compliance and regulatory audit purposes.
• KYC Documents: Identity documents submitted for KYC verification are retained for a minimum of five (5) years following the end of the customer relationship, in accordance with anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction records — including deposits, withdrawals, and betting history — are retained for a minimum of five (5) years following the relevant transaction date.
• Support Communications: Customer support correspondence is retained for a period of three (3) years from the date of the interaction, for dispute resolution and quality assurance purposes.
• Marketing Data: Marketing preference records are retained until you withdraw consent, or for a period of two (2) years following your last active engagement with bedpro's marketing communications, whichever is earlier.
• Technical and Usage Data: Server logs and usage analytics data are typically retained for periods of 12 to 24 months, after which they are anonymised or deleted.

Where retention of personal data beyond the above periods is required by a specific legal obligation, court order, or ongoing regulatory investigation, bedpro may retain the relevant data for such extended period as is necessary to fulfil that obligation.

11. Data Security

bedpro implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bedpro Platform.
• Encryption of sensitive data at rest, including KYC documents and financial records.
• Access controls that restrict access to personal data to authorised bedpro personnel on a need-to-know basis.
• Two-factor authentication options available to Players for Account login security.
• Regular security assessments and penetration testing of Platform infrastructure.
• Staff training on data protection obligations and information security practices.
• Incident response procedures for identifying, containing, and notifying relevant parties in the event of a personal data breach.

12. Your Data Rights

Depending on the data protection laws applicable to your situation, you may have some or all of the following rights in relation to your personal data held by bedpro. To exercise any of these rights, contact bedpro's privacy team as described in Section 16.

To submit a data rights request, contact bedpro at [email protected] with the subject line "Data Rights Request" and include your registered email address and the nature of your request. bedpro will respond within 30 days. Where a request is complex or numerous, bedpro may extend this period by a further 30 days, with notification provided within the initial 30-day window.

13. Minors

The bedpro Platform is strictly for persons aged 21 and above. bedpro does not knowingly collect or process personal data relating to individuals under the age of 21. Age verification is a mandatory part of the bedpro Account registration and KYC process.

If bedpro becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental consent, or that an Account has been registered by a minor, bedpro will immediately suspend the Account, void any associated transactions, and delete the relevant personal data from its systems to the extent permitted by applicable legal obligations.

If you believe that a minor has accessed or registered on the bedpro Platform, please contact bedpro support immediately at [email protected] so that appropriate action can be taken. bedpro recommends that parents and guardians make use of internet filtering and parental control tools to prevent minors from accessing gambling platforms.

14. International Transfers

bedpro is operated under an international gaming license, and some of the third-party service providers used by bedpro — including KYC verification providers, fraud prevention services, and game software providers — may be located in countries outside Pakistan. Where personal data is transferred to service providers in other jurisdictions, bedpro takes reasonable steps to ensure that appropriate data protection safeguards are in place, including contractual data protection obligations binding the receiving party.

By registering an Account on bedpro, you acknowledge that your personal data may be processed in jurisdictions outside Pakistan where data protection laws may differ. bedpro will not transfer personal data to jurisdictions that do not provide an adequate level of protection without implementing appropriate safeguard measures.

15. Changes to This Policy

bedpro reserves the right to update or revise this Privacy Policy at any time. Where a material change is made — for example, a change to the categories of data collected, a new sharing arrangement with a third party, or a change in the legal basis for processing — bedpro will provide advance notice to registered Players via their registered email address or through a prominent notice on the Platform.

Minor changes, such as clarifications of existing practices or corrections to typographical errors, may be made without separate notification, though the effective date at the top of this Policy will always be updated to reflect the date on which the current version came into force.

Your continued use of the bedpro Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you should cease using the Platform and may request Account closure as described in the Terms and Conditions.

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or bedpro's processing of your personal data, please contact the bedpro privacy team using the details below:

• Email: [email protected] — use the subject line "Privacy Enquiry" or "Data Rights Request" as appropriate.
• Live Chat: Available through your bedpro Account dashboard, 9 AM – 1 AM PKT daily. Automated chat support is available 24/7.
• Platform: bedpro.bet

For queries relating to the Terms and Conditions, please refer to the Terms & Conditions page. For Responsible Gaming support, visit the Responsible Gaming page.